Employee Training & Development 4th Edition by Raymond Andrew Noe

Exercise 4

Your boss is interested in hiring a consultant to help identify potential managers from current employees of a fast-food restaurant. The manager's job is to help wait on customers and prepare food during busy times, oversee all aspects of restaurant operations (including scheduling, maintenance, on-the-job training, and food purchase), and motivate employees to provide high-quality service. The manager is also responsible for resolving disputes between employees. The position involves working under stress and coordinating several activities at one time. Your boss asks you to outline the type of assessment program you would believe would best identify employees who could be successful managers. What will you tell your boss?