Communicating at Work: Strategies for Success in Business and the Professions 11th Edition by Ronald Adler,Jeanne Marquardt Elmhorst,Kristen Lucas

Exercise 9

Apply the Communication Model (see Figure 1.1) to analyze Hans' communication to employees regarding the employee manual and uniforms. Consider the impact of the sender, message, decoding, feedback, context, and probable sources of noise. What elements seem to contribute most to the apparent lack of shared understanding?
FIGURE 1.1 Communication Model