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Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
Edition 2ISBN: 978-1111824402Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
Edition 2ISBN: 978-1111824402 Exercise 56
Quality Definition and Quality Costs
Rachel Boyce, president of a company that manufactures electronic components, has a number of questions concerning quality and quality costs. She has heard a few things about quality and has asked you to respond to the following questions.
Required:
1. What does it mean to have a quality product or service? Explain how product quality and conformance are related.
2. Yesterday, my quality manager told me that we need to redefine what we mean by a defective product. He said that conforming to specifications ignores the cost of product variability and that further reduction of product variability is a veritable gold mine-just waiting to be mined. What did he mean?
Rachel Boyce, president of a company that manufactures electronic components, has a number of questions concerning quality and quality costs. She has heard a few things about quality and has asked you to respond to the following questions.
Required:
1. What does it mean to have a quality product or service? Explain how product quality and conformance are related.
2. Yesterday, my quality manager told me that we need to redefine what we mean by a defective product. He said that conforming to specifications ignores the cost of product variability and that further reduction of product variability is a veritable gold mine-just waiting to be mined. What did he mean?
Explanation
Verified
Verified
1. Quality is an important attribute of ...
Cornerstones of Cost Management 2nd Edition by Don Hansen ,Maryanne Mowen
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