Fundamentals of Human Resource Management 3rd Edition by Raymond Andrew Noe, Patrick Wright, John Hollenbeck,Barry Gerhart

Exercise 15

Based on the balanced scorecard in Table 12.2, what would be the total incentive paid to a manager if the group's return on capital employed was 12%, customers returned 1 product out of every 1,200 products delivered, cycle time was reduced by 5 percent, and employee turnover was 4 percent (For each measure, find the performance level, then multiply the corresponding percentage by the target incentive to find the incentive earned.)