Introduction to Management Science 12th Edition by Bernard Taylor

Exercise 56

The Footrite Shoe Company is going to open a new branch at a mall, and company managers are attempting to determine how many salespeople to hire. Based on an analysis of mall traffic, the company estimates that customers will arrive at the store at a rate of 10 per hour, and from past experience at its other branches, the company knows that salespeople can serve an average of 6 customers per hour. How many salespeople should the company hire to uphold a company policy that on average the probability of a customer having to wait for service be no more than.30