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book Managing Quality 6th Edition by Thomas Foster cover

Managing Quality 6th Edition by Thomas Foster

Edition 6ISBN: 978-0133798258
book Managing Quality 6th Edition by Thomas Foster cover

Managing Quality 6th Edition by Thomas Foster

Edition 6ISBN: 978-0133798258
Exercise 1
Why is quality a difficult term to define? How can we improve our understanding of quality?
Explanation
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Quality:
Quality is the measure of excellence or the standard, which defines the degree of the excellence of the product or service.
Determine why it is difficult to define quality:
Quality is the characteristic of the product. However, it is not the attribute to define the object or service. Quality is the perception of the individual regarding the product or service, which may differ person to person. Quality for the product or service is user specific; it may depend on the application of the product or the satisfaction of the customers.
Even though if the product quality were verified with quality control methods, the customer would define the quality based on the dependability and reliability of the product. Thus, the term "quality" is hard to define universally. It would differ person to person.
Determine how people can improve the understanding of quality:
Quality can be understood by tracking the mistakes, which was done earlier and making method that is more efficient to measure the quality of the product. If the mistakes were tracked efficiently, people can be able make necessary improvements. Necessary actions will lead to the improved understanding on the concept of quality.
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Managing Quality 6th Edition by Thomas Foster
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