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Managing Quality 6th Edition by Thomas Foster
Edition 6ISBN: 978-0133798258Managing Quality 6th Edition by Thomas Foster
Edition 6ISBN: 978-0133798258 Exercise 2
Briefly discuss Garvin's eight dimensions of quality. Is Garvin's multidimensional approach a step forward in improving our understanding of quality? Why or why not?
Explanation
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Discuss Garvin's eight dimensions of quality.
Eight types of quality dimensions by Garvin are given as follows.
• Performance : the quality of the product always depends on the performance. If the performance improves, the quality of the product is also improving.
• Features are the specifications of the product to analyze the basic performance.
• Reliability is the process of giving consistent performance by the product.
• Conformance is the process of checking designed product with the actual specification limits. The smallest amount of variation in the specification limit is known as tolerance level which is acceptable by the bureau standards.
• Durability is the duration of the working level of product without failure.
• Serviceability is the process of repairing a product. The product can be easily repaired if serviceability level is high.
• Aesthetics : the product characteristics, such as feel, taste, sound, and smell, and so on, are called as aesthetics.
• Perceived quality is based on the opinion of the customer.
These multi dimensions by Garvin provide different aspects of quality.
Because, the customer is always expecting good quality of the products.
Thus the Garvin's eight dimensions of quality are described.
Eight types of quality dimensions by Garvin are given as follows.
• Performance : the quality of the product always depends on the performance. If the performance improves, the quality of the product is also improving.
• Features are the specifications of the product to analyze the basic performance.
• Reliability is the process of giving consistent performance by the product.
• Conformance is the process of checking designed product with the actual specification limits. The smallest amount of variation in the specification limit is known as tolerance level which is acceptable by the bureau standards.
• Durability is the duration of the working level of product without failure.
• Serviceability is the process of repairing a product. The product can be easily repaired if serviceability level is high.
• Aesthetics : the product characteristics, such as feel, taste, sound, and smell, and so on, are called as aesthetics.
• Perceived quality is based on the opinion of the customer.
These multi dimensions by Garvin provide different aspects of quality.
Because, the customer is always expecting good quality of the products.
Thus the Garvin's eight dimensions of quality are described.
Managing Quality 6th Edition by Thomas Foster
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