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book Managing Quality 6th Edition by Thomas Foster cover

Managing Quality 6th Edition by Thomas Foster

Edition 6ISBN: 978-0133798258
book Managing Quality 6th Edition by Thomas Foster cover

Managing Quality 6th Edition by Thomas Foster

Edition 6ISBN: 978-0133798258
Exercise 4
Define the concept of empathy. Provide an example of empathy as a dimension of service quality.
Explanation
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Define empathy.
• Customers are expectin...

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Managing Quality 6th Edition by Thomas Foster
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