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Managing Quality 6th Edition by Thomas Foster
Edition 6ISBN: 978-0133798258Managing Quality 6th Edition by Thomas Foster
Edition 6ISBN: 978-0133798258 Exercise 9
Describe some great service experiences and some horror stories you have experienced. What were the variables that in your mind differentiated between the great and the horrible companies?
Explanation
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Customers feel happy and satisfied when ...
Managing Quality 6th Edition by Thomas Foster
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