Management Fundamentals 5th Edition by Robert Lussier

Exercise 12

Objective
To determine an organization's environment, culture,
ethics, social responsibility, and sustainability.
Skills
The primary skills developed through this exercise are:
1. Management skill - decision making
2. AACSB competencies - dynamics of the global economy, ethical understanding and reasoning abilities, and multicultural and diversity understanding
3. Management function - planning
Preparing for Skill Builder 3
For this exercise you will select a specific organization, preferably one you work for or have worked for, and answer the questions as they relate to the business you have selected. You may contact people in the organization to get your answers. Write your answers to all questions.
The Internal Environment
1. Identify the top managers and briefly discuss their leadership style.
2. State the organization's mission.
3. Identify some of the organization's major resources.
4. Explain the organization's systems process. Discuss how the organization ensures quality and customer value.
5. Identify the organization's structure by listing its major departments.
The External Environment
In answering this section's questions, be sure to state how each of these external factors affects the organization.
6. Identify the organization's target customers.
7. Identify the organization's major competitors.
8. Identify the organization's major suppliers.
9. What labor force does the organization primarily recruit from?
10. Does the organization have shareholders? Is its stock listed on one of the three major stock exchanges? If yes, which one?
11. How does the organization affect society, and vice versa?
12. Describe some of the past, present, and future technologies of the organization's industry. Is the organization a technology leader?
13. Identify the governments that affect the organization. List some of the major laws and regulations affecting the business.
14. Explain how the economy affects the organization.
15. Discuss how the business competes in the global village.
Culture
16. Does the organization use all five artifacts to teach ?culture? Explain which are used and how.
17. Describe the culture at all three levels. Is it a strong or a weak culture?
18. Is the firm creating a learning organization? Explain why or why not.
Ethics
19. Does the organization have any guides to ethical behavior? If yes, explain.
20. How does the organization manage ethics? Does it have a code of ethics? If so, what does the code cover? Does top management lead by good ethical example? Are ethical behaviors enforced? If so, how?
Social Responsibility
21. Is the organization socially responsible? If so, how?
Sustainability
22. Does the organization use any sustainability practices? If yes, explain.
Apply It
What did I learn from this experience? How will I use this knowledge in the future?
____________________________________________________
___________________________________________________
Your instructor may ask you to do this Skill Builder in class in a group. If so, the instructor will provide you with any necessary information or additional instructions.