Management Fundamentals 5th Edition by Robert Lussier

Exercise 9

Objective
To develop the skill of giving praise to motivate people to higher levels of performance.
Skills
The primary skills developed through this exercise are:
1. Management skill - leadership (motivating others)
2. AACSB competency -communication abilities
3. Management function - leading
Think of a job situation in which you did something well, deserving of praise and recognition. For example, you may have saved the company some money, you may have turned a dissatisfied customer into a happy one, and so on. Imagine yourself in a management position, and write out the praise you would give to an employee for doing what you did.
Briefly describe the situation:
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Step 1. Tell the employee exactly what was done correctly.
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Step 2. Tell the employee why the behavior is important.
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Step 3. Stop for a moment of silence. (Count to 5 silently.)
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Step 4. Encourage repeat performance.
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Apply It
What did I learn from this experience? How will I use this knowledge in the future?
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Your instructor may ask you to do this Skill Builder in class in a group. If so, the instructor will provide you with any necessary information or additional instructions.