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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 9
Could firms in the "world-class service delivery" stage of competitiveness be described as "learning organizations'?
Explanation
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The service firms are described on the b...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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