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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 5
What could be the explanation for the high customer satisfaction scores in Table 5.6 for Internet services?
Explanation
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Over the years, service providers have m...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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