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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 6
How would you contrast Amazon's business design with that of Barnes Noble before Barnes Noble went online? From a customer's perspective, what are the advantages and disadvantages of each design?
Explanation
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Both A and B started their operations se...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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