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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
Exercise 8
Critique the WtA gap analysis. Could there be other explanations for the gaps?
Explanation
Verified
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A WtA or Walk through Audit is a survey ...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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