Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Exercise 25

A school cafeteria is operated by five persons performing the activities listed below in the average times shown.

a. What are the bottleneck activity and the maximum service capacity per hour?
b. Suggest a reallocation of activities that would increase capacity and use only four employees, and draw a product flow diagram. What is the capacity of your improved system?
c. Recommend a way to maintain the serving capacity found in part b using only three employees.