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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 19
Discuss why Deming's 14-point program was rejected by U.S. firms but embraced by the Japanese following World War II.
Explanation
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The D's 14 points are used to improve th...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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