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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 1
How does the historical image of service as servitude affect today's customer expectations and service employee behavior ?
Explanation
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In caste-structured societies and during...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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