Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Exercise 9

A small city airport is served by four airlines. The terminal is rather spread out, with boarding areas located on an xy coordinate grid at A = (1, 4), B = (5, 5), C = (8, 3), and D = (8, 1). The number of flights per day, of approximately equal capacity, is A = 28, B = 22, C = 36, and D = 18. A new central baggage claim area is under construction. Using the cross-median approach, recommend a location for the new baggage claim area that will minimize the total weighted distance from the boarding areas.