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book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
book Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons cover

Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Edition 7ISBN: 9780071289276
Exercise 11
Suggest diversions that could make waiting less painful.
Explanation
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Most of the times customers need to wait...

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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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