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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 1
When the line becomes long at some fast-food restaurants, an employee will walk along the line taking orders. What are the benefits of this policy ?
Explanation
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The focus of all service providers is to...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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