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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 5
If Dr. X were concerned with keeping the F family as patients, how could he have responded to Mrs. F.'s letter? Write a letter on Dr. X's behalf to Mrs. F.
Explanation
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Mrs. F had an appointment with Dr. X, an...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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