Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

Exercise 6

The board of directors has said that it would like to try to move on a Sunday to minimize interference with weekday traffic. If there are Sundays that fall 46, 53, 60, 67, and 74 days from now, determine the probability (using a normal distribution) of reaching basic operational status at the new location on the two Sundays that are closest to the expected time you calculated previously.