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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 37
Assume the waiting lines at the receptionist, the nurse clinician, and the doctor are managed independently with a FCFS priority. Using queuing formulas and the assumption that patients exiting from an activity follow a Poisson distribution, estimate the following statistics:
Explanation
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a. Average waiting time in each of the ...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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