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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651 Exercise 15
A school cafeteria is operated by five persons performing the activities listed below in the average times shown.
a. What are the bottleneck activity and the maximum service capacity per hour?
b. Suggest a reallocation of activities that would increase capacity and use only four employees, and draw a product flow diagram. What is the capacity of your improved system?
c. Recommend a way to maintain the serving capacity found in part b using only three employees.
a. What are the bottleneck activity and the maximum service capacity per hour?
b. Suggest a reallocation of activities that would increase capacity and use only four employees, and draw a product flow diagram. What is the capacity of your improved system?
c. Recommend a way to maintain the serving capacity found in part b using only three employees.
Explanation
Verified
Verified
Bottleneck is the step having maximum cy...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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