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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651 Exercise 17
Every fall, volunteers administer flu vaccine shots at a local supermarket. The process involves the following four steps:
a. What are the bottleneck activity and maximum number of people who can be processed per hour?
b. If a fifth volunteer is assigned to help administer vaccinations, what activity now becomes the bottleneck? How has this arrangement influenced the capacity of the system?
c. Using five volunteers, suggest a reallocation of activities that would result in increased service capacity, and draw a product flow diagram. What is the capacity of your improved system?
a. What are the bottleneck activity and maximum number of people who can be processed per hour?
b. If a fifth volunteer is assigned to help administer vaccinations, what activity now becomes the bottleneck? How has this arrangement influenced the capacity of the system?
c. Using five volunteers, suggest a reallocation of activities that would result in increased service capacity, and draw a product flow diagram. What is the capacity of your improved system?
Explanation
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Administration of flue vaccination proce...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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