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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651 Exercise 19
The time to make beds at a motel should fall into an agreed-on range of times. A sample of four maids was selected, and the time needed to make a bed was observed on three different occasions:
a. Determine the upper and lower control limits for an X -chart and an R -chart with a sample size of four.
b. After the control chart was established, a sample of four observations had the following times in seconds: 185, 150, 192, and 178. Is corrective action needed?
a. Determine the upper and lower control limits for an X -chart and an R -chart with a sample size of four.
b. After the control chart was established, a sample of four observations had the following times in seconds: 185, 150, 192, and 178. Is corrective action needed?
Explanation
Verified
Verified
a.
The service time taken by four maids ...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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