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Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
Edition 8ISBN: 978-1259010651 Exercise 3
Gateway International Airport (GIA) has experienced substantial growth in both commercial and general aviation operations during the past several years. (An operation is a landing or takeoff.) Because of the initiation of new commercial service at the airport, which is scheduled for several months in the future, the Federal Aviation Administration (FAA) has concluded that the increased operations and associated change in the hourly distribution of takeoffs and landings will require an entirely new work schedule for the current air traffic control (ATC) staff. The FAA feels that GIA might need to hire additional ATC personnel, because the present staff of five probably will not be enough to handle the expected demand.
After examining the various service plans that each commercial airline submitted for the next 6-month period, the FAA developed an average hourly demand forecast of total operations (Figure 11.14) and a weekly forecast of variation from the average daily demand (Figure 11.15). An assistant to the manager for operations has been delegated the task of developing workforce requirements and schedules for the ATC staff to maintain an adequate level of operational safety with a minimum of excess ATC "capacity."
The various constraints are:
1. Each controller will work a continuous, 8-hour shift (ignoring any lunch break), which always will begin at the start of an hour at any time during the day (i.e., any and all shifts begin at X:00), and the controller must have at least 16 hours off before resuming duty.
2. Each controller will work exactly 5 days per week.
3. Each controller is entitled to 2 consecutive days off, with any consecutive pair of days being eligible.
4. FAA guidelines will govern GIA's workforce requirements so that the ratio of total operations to the number of available controllers in any hourly period cannot exceed 16.
Do you feel this would result in a larger or smaller degree of difficulty in meeting the four general constraints? Why?
After examining the various service plans that each commercial airline submitted for the next 6-month period, the FAA developed an average hourly demand forecast of total operations (Figure 11.14) and a weekly forecast of variation from the average daily demand (Figure 11.15). An assistant to the manager for operations has been delegated the task of developing workforce requirements and schedules for the ATC staff to maintain an adequate level of operational safety with a minimum of excess ATC "capacity."
The various constraints are:
1. Each controller will work a continuous, 8-hour shift (ignoring any lunch break), which always will begin at the start of an hour at any time during the day (i.e., any and all shifts begin at X:00), and the controller must have at least 16 hours off before resuming duty.
2. Each controller will work exactly 5 days per week.
3. Each controller is entitled to 2 consecutive days off, with any consecutive pair of days being eligible.
4. FAA guidelines will govern GIA's workforce requirements so that the ratio of total operations to the number of available controllers in any hourly period cannot exceed 16.
Do you feel this would result in a larger or smaller degree of difficulty in meeting the four general constraints? Why?
Explanation
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In the present case the numbers of contr...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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