Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi

Exercise 10

In September 2013, there were 1,035 checking-account customers at a neighbourhood bank. The forecast for September, which was made in August, was for 1,065 checking-account customers. Use an ? of 0.1 to update the forecast for October.