Fundamentals of Human Resource Management 5th Edition by Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright

Exercise 12

In Question 7, suppose the maintenance supervisor has complained that trainees are having difficulty troubleshooting problems with the new electronic system. They are spending a great deal of time on problems with the system and coming to the supervisor with frequent questions that show lack of understanding. The supervisor is convinced that employees are motivated to learn the system and they are well qualified. What do you think might be the problems with the current training program? What recommendations can your make for improving the program?