Human Relations For Career and Personal Success 9th Edition by Andrew Dubrin

Exercise 27

Applying Human Relations Exercise
Enhancing Your Emotional Intelligence
A realistic starting point in improving your emotional intelligence is to work with one of its four components at a time, such as the empathy aspect of social awareness. A complex behavior pattern or trait such as emotional intelligence takes considerable time to improve, but the time will most likely be a good investment. Follow these steps:
Begin by obtaining as much feedback as you can from people who know you. Ask them if they think you understand their emotional reactions and how well they think you understand them. It is helpful to ask someone from another culture or someone who has a severe disability how well you communicate with him or her. (A higher level of empathy is required to communicate well with somebody much different from you.) If you work with customers, ask them how well you appear to understand their position.