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Cost Management 6th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
Edition 6ISBN: 978-0078025532Cost Management 6th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
Edition 6ISBN: 978-0078025532 Exercise 1
As firms move to the Internet for sales and customer service, how do you expect their need for cost management information will change
Explanation
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As firms move to the Internet for sales and customer service it is likely that their demand for cost management information will change. For example, order processing costs are likely to change dramatically. In the web-based environment, costs are likely to increase rapidly at first as new investments are made, but unit (per transaction) costs are likely to rise until the technology is in place and functioning, and then unit costs will come down as volume builds. From a strategic standpoint, the key issues may be customer service, speed of response and reliability which can be achieved through the web-site. Whether and how soon the firm can achieve these benefits is a critical question.
Cost Management 6th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins
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