Fundamentals of Human Resource Management 6th Edition by Raymond Noe, John Hollenbeck, Barry Gerhart,Patrick Wright

Exercise 6

Managing HR at a Services Firm
Susan K. Dubin describes herself as someone who enjoys helping others and making her company a positive place to work. Those attitudes have provided a strong basis for her successful career in human resource management. In two different companies, Dubin took on responsibilities for payroll, training, and employee relations. As she built her experience, she established a strong working relationship with Danone Simpson, an insurance agent.
Dubin was impressed with what she saw as Simpson's "commitment to client services." So when Simpson prepared to open her own insurance services business, Dubin was interested in signing on. For several years now, Dubin has been HR director for Montage Insurance Solutions (formerly Danone Simpson Insurance Services), which operates from offices in Woodland Hills, California. She also answers questions from clients who call the agency's HR hotline.
Dubin sees herself as contributing to the fastgrowing company's success. For example, she looks for the best deals in benefits programs in order to have room in her budget for the little things that contribute to an employee-friendly workplace: monthly luncheons, raffle prizes, and break rooms. That's a priority, Dubin says, because employees who are "happy at work" are "more productive, so everybody wins." Simpson sees that balance between nurturing and practicality in Dubin. According to Simpson, Dubin is supportive but also firm in enforcing standards: "She doesn't put up with any nonsense... but does it in a wonderful way."
Perhaps the Careers page of the company's website puts it best. Besides promoting the agency as an "honest and hardworking team," it says simply, "Please be advised that our organization cares about its employees."
How would you expect Dubin's job in a small services company to be different from a similar position in a large manufacturing company
Source: Montage Insurance Solutions corporate website, http://www.montageinsurance.com, accessed April 16, 2014; Susan Dubin, "How HR Inspires Me," Montage Blog, http://www.montageinsurance.com, accessed April 16, 2014; Mark R. Madler, "Valley's Top Human Resources Professionals: Susan K. Dubin," San Fernando Valley Business Journal , April 13, 2009, Business Company Resource Center, http://galenet.galegroup.com.