M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 6

A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. Here, the company is trying to:
A) transform intellectual capital to a knowledge management system.
B) transfer human capital into structural capital.
C) prevent relationship capital from interfering with human capital.
D) reduce the amount of human capital available to the company.
E) transfer structural capital into relationship capital.