M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 17

Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they don't show up at all without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they aren't sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
According to the MARS model, the new employees Dave has hired will likely:
A) be able to learn and perform better than the existing employees of the organization.
B) have lower job performance due to poor role perceptions.
C) have high job performance because they are motivated and able to perform the work.
D) have above average organizational citizenship and commitment toward the organization.
E) have a high degree of differentiation according to Holland's classification of occupations.