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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 29
Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in a situation.
Explanation
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Emotional labor creates confli...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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