M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 140

Suppose you think of yourself as a very ethical person. You go to work for a pharmaceuticals firm with a reputation for high ethical standards. However, recently reports have surfaced that the company hid evidence of problems with one of its products. You are likely to be feeling:
A) Emotional labor.
B) Emotional dissonance.
C) Emotional distance.
D) Cognitive dissonance.
E) Cognitive labor.