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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 42
Emotional dissonance:
A) is the emotion people experience when they are dissatisfied with their work.
B) is the conflict between required and true emotions of employees.
C) occurs when emotional labor is minimal in a job performed by an employee.
D) is the main source of ethical conduct in organizational settings.
E) refers to the conflicts that occur due to the unrealistic job expectations of employees.
A) is the emotion people experience when they are dissatisfied with their work.
B) is the conflict between required and true emotions of employees.
C) occurs when emotional labor is minimal in a job performed by an employee.
D) is the main source of ethical conduct in organizational settings.
E) refers to the conflicts that occur due to the unrealistic job expectations of employees.
Explanation
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Emotional dissonance is the discomfort o...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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