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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 61
Deep acting involves:
A) using real emotions to handle difficult customers.
B) basing one's beliefs to make decisions on customer interactions.
C) ignoring the customer needs and acting for the company's benefit.
D) ignoring the customer needs and acting for the one's own benefit.
E) changing true emotions to match the required emotions.
A) using real emotions to handle difficult customers.
B) basing one's beliefs to make decisions on customer interactions.
C) ignoring the customer needs and acting for the company's benefit.
D) ignoring the customer needs and acting for the one's own benefit.
E) changing true emotions to match the required emotions.
Explanation
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Deep acting involves changing one's true...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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