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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 71
The set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:
A) emotional intelligence.
B) emotional labor.
C) cognitive dissonance.
D) positive affectivity.
E) deep acting.
A) emotional intelligence.
B) emotional labor.
C) cognitive dissonance.
D) positive affectivity.
E) deep acting.
Explanation
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Emotional intelligence refers to the abi...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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