M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 121

Consoling people who feel sad, emotionally inspiring your team members, and managing other people's emotions are:
A) required in all psychological contracts.
B) the competencies representing the highest level of emotional intelligence.
C) the dimensions of measuring organizational performance and effectiveness.
D) the elements of social awareness and self-management.
E) the three categories in the exit-voice-loyalty-neglect (EVLN) model.