M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 16

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna is mainly engaging in:
A) exit.
B) voice.
C) obligation.
D) loyalty.
E) neglect.