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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 34
The service profit chain model proposes that:
A) employee job satisfaction positively influences customer satisfaction.
B) customer satisfaction positively influences employee job satisfaction.
C) employee job satisfaction is not related to customer satisfaction.
D) employee job satisfaction negatively influences customer satisfaction.
E) customer satisfaction negatively influences employee job satisfaction.
A) employee job satisfaction positively influences customer satisfaction.
B) customer satisfaction positively influences employee job satisfaction.
C) employee job satisfaction is not related to customer satisfaction.
D) employee job satisfaction negatively influences customer satisfaction.
E) customer satisfaction negatively influences employee job satisfaction.
Explanation
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The service profit chain model proposes ...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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