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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 19
A retail store increases customer interaction and service provided to customers by its salespeople by giving them a sales commission each time they make a sale. This is an example of:
A) cognitive learning.
B) positive reinforcement.
C) self-reinforcement.
D) negative reinforcement.
E) learning orientation.
A) cognitive learning.
B) positive reinforcement.
C) self-reinforcement.
D) negative reinforcement.
E) learning orientation.
Explanation
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The scenario describes positiv...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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