M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 45

What effect does emotional contagion have in the communication process?
A) It distorts the communication process and causes dissatisfaction to all the parties involved.
B) It provides feedback to the sender that the receiver understands and empathizes with the message.
C) It reduces the level of actual communication among colleagues.
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience.
E) It forms a strong communication barrier between the sender and the receiver.