M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 112

Employees can expand the data-carrying capacity of a less rich channel when they:
A) avoid emotional contagion.
B) are highly experienced with that communication channel.
C) are unfamiliar with the receiver of the information being sent.
D) avoid using jargons and short-hand symbols in the communication.
E) are relatively new using that communication medium.