M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 14

In the communication process, filtering occurs when:
A) the sender carefully selects words that the receiver is most likely to understand correctly.
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood.
C) people communicate mainly positive information and screen out negative information.
D) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.
E) the receiver avoids receiving messages from a sender or a group of senders.