M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 30

The level of information overload is a function of the:
A) sender's use of jargons and the receiver's perceptual biases.
B) receiver's information-processing capacity and the actual information load of the job.
C) sender's ability to filter out negative information and the receiver's ability to get that information from other sources.
D) percentage of noise in the communication network that the receiver understands.
E) amount of information actually sent as a percentage of total organizational knowledge.