M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 46

Email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees can quickly identify which email messages are most important. This email feature improves communication by:
A) increasing media richness.
B) reducing information load.
C) minimizing emotional contagion.
D) reducing the use of jargon in mails.
E) increasing social acceptance of mails.