M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 39

What does the textbook recommend that corporate leaders do with the organizational grapevine?
A) Try to use the grapevine as a channel of communication from executives to employees as much as possible because of its high speed and low cost.
B) Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system.
C) Use the grapevine when the communication requires high media richness, but otherwise use meetings when communicating with employees.
D) Make every effort to destroy the grapevine, including firing employees who actively support it.
E) Ignore grapevines as providing more attention to it would increase the speed of grapevine communication.